Orders, Shipping & Delivery
All prices on our website are gst inclusive.
We are using Australia Post for the shipping of our Preserves. The shipping costs will be calculated automatically based on the total weight. We are using our own packaging instead of Australia Post satchels to reduce plastic waste.
Due to the fragile nature of our jam glasses we needed to make some changes to our shipping policy.
We see more often that shipping companies do not take the same care as we do to bring you the best possible experience of our products and service.
Due to breakages in transit and repeated replacements of our products we will give you the option to add insurance to your shipping cost. If you choose not to add insurance we can‘t replace your broken goods due to the additional cost and shipping.
Please be aware in case of broken goods and you did add insurance
we will take care of any claims that will occur.
It is Important to provide photographic evidence of the broken goods and the state your parcel has arrived in for us to make a claim.
Send all information and photos to firstname.lastname@example.org
We hope for your understanding.
We try to process Orders within 24 hours or the next business day and are delivered Monday to Friday (excluding public holidays, Christmas Day and Easter) by a designated courier service. In the case that your order arrives on a Friday we will process it the following Monday to avoid being delayed in transit.
What are your delivery options?
Items will be sent out using couriers and Australia Post. We will not ship to p.o. boxes - only physical street addresses.
Authority to leave at Front Door
By default we will instruct the courier to leave the parcel at your front door.
Please let us know before ordering if you have any special instructions for your delivery. At the checkout you can let us know if you would like the courier to e.g. leave parcel in side entry. If you like to have you delivery signed for and you're not home or miss the driver, the courier service will charge you an additional fee.
How do I track my order?
You will be provided with a tracking number once your shipment is ready for pickup or has commenced if you have provided us with a valid email address.
Do you provide International delivery?
At this stage we are not offering any delivery outside Australia. Costs are at the moment prohibitive.
Are you delivering to Northern Territory?
At this stage we are not offering any delivery to the Northern Territory due to the hot weather conditions that may lead to spoilage of our products.
What is your returns policy?
If a customer changes his mind after the item was sent out, we will only refund money at our own discretion and decide on a case-by-case basis. To return items they have to do so at their own costs.
Your privacy is important to us. View our Privacy Notice